“115 from Paris, good day… Please excuse me for the wait. How are you sir ? “ Cécilia, 26, is a legislation scholar and, three lengthy half-days every week, a short lived employee on the Samusocial in Paris, which manages the emergency quantity for homeless folks. “Effectively, it is not going … We wish to be heat”, solutions the interlocutor in a drained voice.
Due to his cellphone quantity, he’s rapidly recognized. Cécilia shows on the pc display, her file and the historical past of her calls. She sees that he lives with a associate, that he’s undocumented, has already known as this week a number of instances, till this morning, at 7 am, to request lodging: “Sadly, we have now no room as a result of we’re in a interval of confinement and all of the facilities are full, solutions the listener. Name again tomorrow, perhaps locations shall be launched. Good luck and maintain your self. “ The interview ends with a ” thanks “ resigned.
Subsequent name: “It is Georgette. It is chilly… I really feel woozy… With my girlfriend Michèle, we want a mattress for tonight… To Romain-Rolland… That is good, there! “, calls out the sonorous voice of a daily at 115 which refers to one of many uncommon lodging facilities in Montrouge (Hauts-de-Seine), which she is aware of nonetheless has ten locations accessible for brief stays .
” I’ve solely only 10 euros on my RSA, I haven’t got sufficient to pay the lodge “, specifies this 56-year-old lady, who receives the identical reply: “I am sorry… We do not have room… Handle your cash and name again tomorrow”, suggests Cécilia, to whom a light-weight panel on the wall signifies, with further stress, the variety of callers on maintain.
Barely greater than a minimal wage
The 115 Parisian is likely one of the largest in France: it receives a mean of two,500 calls per day, and the sixty listeners who take turns on the finish of the road drop out for about 70% of them. Its lodging capability is 46,000 locations, together with 19,000 in inns, scattered all through the area. However throughout this well being disaster the place reception facilities are instructed not to put anyone back on the street, the 115 has solely about twenty beds to supply per day.
“This is superb for the continuity of lodging, as a result of we not toss folks from one heart to a different, however this leaves only a few alternatives for newcomers., deplores Sabrina Boulefrad, director of the Built-in Reception and Orientation Service (SIAO) in Paris, which helps the homeless. Reception capacities are, immediately, undersized in relation to demand. Household stays in inns last as long as, on common, three and a half years, whereas 800 of them meet all of the situations to be relocated to low-cost housing, which might release locations … ‘lodging to supply however present many companies, directing in direction of different units, meals support, entry to care, hygiene, assist with administrative procedures or just provide a benevolent listening. These roles are neither valued sufficient nor paid sufficient ”, she estimates, referring to the wage initially of the profession, round 1,600 euros monthly, barely greater than a minimal wage.
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